cranium

support

get in touch.

questions, bug reports and ideas for any cranium product all go to one address. a living person reads every message.

email support@cranium-ai.com

before you write

each product has a written guide that answers the common questions. for brainpower it is the brainpower user guide, which covers installing, reading the dashboard, subscription limits, alarms, scheduled actions and linking computers to an account.

reporting a problem

the more of this you can include, the faster we can find it:

  • which product and version. brainpower shows its version in settings, under startup and updates.
  • what you did, what you expected, what happened. a screenshot of the error or the odd number helps more than a description of it.
  • your windows version and whether you installed the setup or the portable build.
  • anything unusual about the setup, such as log folders moved to another drive, a corporate proxy or web filter, or several computers on one account.

please do not send session transcripts or credentials. brainpower never uploads them, and we do not need them to help.

feature requests

tell us what you were trying to do and where the product got in the way. the problem is more useful to us than a proposed solution, although both are welcome.